Contact Us
Our team responds within 2 business days.
Order and Research Support
address
Okatie, SC 29909, USA
We’d love to hear from you
Frequently Asked Questions
Find answers about orders, Certificates of Analysis (COAs), and contacting our team.
Our team responds within 2 business days. For order questions, please include your order number and the email address used at checkout.
Select “COA inquiry” in the contact form and include the product name and batch or lot number. If your request relates to an order, include your order number so we can help identify the matching COA.
Contact us within 48 hours of delivery. Include your order number and clear photos of the issue. Eligible orders are covered by our Order Protection Guarantee, with a free replacement shipment or store credit, your choice.
Cancellation requests must be made within 1 hour of purchase, before processing begins. Once processing has started, orders cannot be canceled. All sales are final, and we do not accept returns or exchanges. For damaged, incorrect, or missing items, please contact support.
If tracking has stopped updating, contact us with your order number and tracking number so we can investigate with the carrier. If tracking says “Delivered,” first check your mailbox, front desk, and neighbors. If you still cannot locate the package, contact us for help with a claim.
For order questions, include your order number and the email address used at checkout. For COA requests, select “COA inquiry” and include the product name and batch or lot number. For damaged or incorrect items, describe the issue and email clear photos to [email protected].