FAQs

No matter what sale we are running, we'll always ensure that you receive the highest discount possible here at Peptide Scientific Labs. We always honor the highest promotion to ensure you get the most savings. For example, if we're running a 45% OFF sale, and you have a coupon for 50% OFF, we will always honor your coupon.

However, we do not allow customers to stack coupons and promotions. So, in the example above, you cannot add your 50% OFF coupon to the 45% OFF sale for 95% OFF (though it would be nice!). In that situation, the highest of the two discounts will be applied to your final bill. 

If we run a Buy 1 Get 1 FREE (BOGO) sale, and you have a coupon for 55% OFF, we'll honor the 55% OFF instead of the BOGO sale. This is because a BOGO is, essentially, a promotion for 50% OFF two products, which is trumped by the 55% OFF coupon. As previously stated, the highest of the two discounts will be applied to your final bill. 

As a reminder, Gift Cards are exempt from all promotions and coupons. Happy shopping!

Whenever you wish to cancel an order, please contact us at (305) 676-6838 as soon as possible. Once your order has been shipped, we cannot accept cancellations. Once your order has been shipped, you can begin the refund process by logging into your account. Most unopened products are eligible for a 30 day refund or exchange. Our refund policy lasts 30 days after the delivery date has passed. For more information on our refund policy, click here. 

Your tracking number will be emailed to you once your order has been shipped. Once you log into your account here, you can also view the tracking number in your account. You can also track your package on our tracking page.

Once you receive your order confirmation email or have created an account during check out, you can find the tracking number in your order history or on the website of your shipping agent (UPS, USPS, FedEx).  

For further assistance, please contact the shipping agent or your local post office. This is because the tracking indicates that your package has been delivered but you have not yet received it. The shipping agent may be able to help you locate your package if you open a delivery claim with them. 

You should be aware that sometimes packages may not arrive on time, and tracking may also be delayed. 

When you shop at Peptide Scientific Labs, your satisfaction is our utmost priority. If you're not happy with your purchase, we'll put in the work to make it right.

If you are unhappy with your product for any reason, our 100 Day Make-it-Right Guarantee allows you to request refunds or returns within 100 days from purchase. If 100 days have passed since your purchase, we can't offer you a full refund or exchange.

Here is the link to your account page where you can manage all of your subscriptions. Click on "Subscriptions" on the left-hand menu, about halfway down. You can cancel any subscription at any time, but you can also resubscribe, or subscribe to new products, at any time. Just find the subscription you wish to discontinue and click "cancel."

Your order status provides details about any purchase you've made with us. Here's a concise explanation of what each status indicates:

• Needs Manual Review: Your order has been flagged for security concerns and is being reviewed manually by one of our representatives to ensure everything is correct. This process typically takes a few hours, rarely extending beyond 1 business day.
• Ready to Ship: Your order has been confirmed and accepted; we're now preparing your items and will ship them to you soon!
• Pending Shipment: Your order has been processed, packed, and is awaiting pickup by our shipping partner.
• Partially Shipped: A portion of your order has been dispatched and is on its way to you. Some products might arrive separately and at different times.
• Completed: Your order has been processed, shipped, and is on its way. You will receive a tracking number and can expect your package shortly!
• Needs Payment: Your order has been received, but payment is pending. This status often relates to a subscription product with a failed payment. Please update your payment information.
• Canceled: Either you or our team has canceled the order. You will not be charged, and the order won't be fulfilled. If you did not cancel the order, contact our customer support team.

Your order status tell you the status of any order you’ve placed with us. Here’s a quick summary of what each status means:

• Needs Manual Review: Your order was flagged for security reasons and is being manually reviewed by one of our agents to make sure everything looks good. This process usually takes a few hours and rarely ever more than 1 business day. Hang tight! 
• Ready to Ship: Your order was processed and accepted, we’re working on preparing your products and sending them your way!
• Pending Shipment: Your order was processed, prepared, and is waiting to be picked up by our carrier.
• Partially Shipped: Part of your order has shipped and is on its way to you. Some items, however may arrive separately and at later dates.
• Completed: Your order was processed, shipped, and sent out to you. You'll receive a tracking number for your order and should expect it to show up soon! 
• Needs Payment: Your order was received, but we’re still awaiting payment to fulfill it. This status is usually related to a product subscription with a failed payment. You may need to update your credit card or other information. 
• Canceled: Either you or a member of our team has canceled your order. You will not be charged and the order will not be fulfilled. If you didn’t cancel your order, please contact our customer support team.

Sezzle is a payment method that allows you to buy a product now and pay for it later in four (4) installments over six (6) weeks. With 0% interest rates, Sezzle allows you payment flexibility. 

Preordering is how you guarantee access to a product that’s only made in limited runs. You place your order during the open window, and once that window closes, production begins.

We press a single, fresh batch based on the exact number of preorders received. Every unit is made specifically for people who committed early—no extras, no second wave, no overproduction.

This means your preorder isn’t just a reservation—it’s your entry into an exclusive, one-time release.

Peptides are short sequences of amino acids found naturally in the body, where they contribute to a range of biological functions. All products we offer are intended exclusively for laboratory research use.

Throughout the entire life cycle of our cannabinoids and supplements, Peptide Scientific Labs carefully supervises everything from seed to sale, ensuring quality. That's our guarantee of safety and transparency.

Our lab reports are available here.

Your order has been received, but we're waiting for payment to complete the fulfillment process. This often happens with product subscriptions due to a failed payment. You might need to update your credit or debit card before we can process and dispatch your order.

To update your subscription payment method:

1. Navigate to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you'd like to modify.
3. Click the edit icon next to "Payment Details."
4. Choose an existing payment method or add a new card.
   • If selecting an existing method, click on it and save the changes.
   • If adding a new payment method, enter the required information and save your changes.

Your order was flagged for security reasons and is being manually reviewed by one of our agents. Once we confirm your order is not fraudulent and you are over the age of 21, your order will be approved and shipped.

If our agents require additional information to verify your account, you may receive a call from them. This usually only happens with first-time customers and once we verify your details, you're verified forever. This step is taken to prevent both, potential customers and existing customers from falling victim to fraud, scams, or theft. Age verification is required under federal laws and regulations. 

If our team determines that your order is not fraudulent and you are of legal age to consume our products, your order will be approved. If our team determines that your order is fraudulent or you are underage, or they can't get in contact with you after several attempts, your order will be canceled. 

This process usually takes a few hours and rarely ever more than 1 business day. No other action is needed from your side, just hang tight!

Absolutely! If you’re approved by Sezzle, you can use it during checkout on Diamond CBD. Please note, however, that Diamond does not allow Sezzle payments for subscriptions, only one-time purchases.

Your order has been flagged for security reasons and is undergoing a manual review by one of our representatives. Once we confirm that your order is legitimate and you are over 21 years old, it will be approved and shipped.

If our team needs additional details to verify your account, they may contact you directly via phone call. This generally happens for first-time customers. Once your information is verified, you're set for future orders. This verification process helps safeguard both new and existing customers from fraud, scams, or theft. Age verification is mandated by federal regulations.

If we confirm that your order is legitimate and you're of legal age to purchase our products, your order will proceed. However, if it's determined to be fraudulent, you are underage, or we're unable to reach you after multiple attempts, the order will be canceled.

This review usually takes just a few hours, rarely exceeding 1 business day. No other action is required from you—just sit tight!

Your order was received, but we’re still awaiting payment to fulfill it. This is usually related to product subscriptions with a failed payment. You may need to update your credit or debit card before we can process and ship your order.

To change your Subscription payment method: 

1. Go to the Subscriptions tab in your Account.
2. Click "View" on the subscription item you wish to edit. 
3. Click on the Edit icon next to "Payment Details"
4. Select the existing payment method you wish to use or add add a new card.
5. If using an existing payment method, click on it and save your changes. If adding a new payment method, fill out your information and save your changes.

We only replace items if they are defective or damaged. If you need to complete an exchange, send us an email at support@peptidescientificlabs.com and send your item to: Fulfillment Center - 2252 Mason Ave., Daytona Beach, FL 32117.

We run sales and promotions constantly, so be sure to check back often.

Our company only accepts its own coupons. Third-party coupons are not accepted.

Our support staff can provide you with information regarding your order when you contact us by email at support@peptidescientificlabs.com or by phone at (305) 676-6838. Please include your order number in your correspondence.